Rich Warren | Hearing back from readers

Charles Dicks often distributes his novels in magazines, sometimes at different endings each month. Has Pipp ever won against Estella?

Readers who e-mail us with various problems often leave us in doubt. Are they in love with their internet service provider or are they just crazy? Have you been able to repair your favorite electronics and keep your romance alive?

  • Here is a happy ending. Includes Urban reader with ISP and cable issues.

“June 28, I3 broadband connected me. There are no problems with doing that. Good quality internet service. Consistent; No rotating wheels.

“I pay $ 49.99 per month for 200 MB of data using my router. No taxes or other charges will be added if you use your own router.

Now the “good” part – I didn’t have internet for a week. I called I3 and talked to the latest technology to test the system. He noticed that my place was not online.

“He arranged for a technician to come to my house. The technology arrived the next day, but in less than 24 hours.

“An animal found a rope lying on the ground. He sent a request to bury my line (I3 does not do that work. Not sure who does it).

The technician was having trouble finding the nearest property to reconnect with me, but the neighbor opened the door to finish the work and came back the same day. He was sad because it took so long.

“He found a different way to get to the right of the utility, saying that he could do it quickly if it happened again.

“I3 is still a winner. With Comcast, I still try to reach people (

  • Here is the response from Susan Monte to the recycling column for Champagne County redevelopment:

I enjoyed your article on recycling options for electronics. I think the item I am trying to update for Champion County residents, you may be interested in receiving the latest e-guide for Champion County residents.

“The latest e-guide for nonprofits is available on the website of Champant County Environmental Management at

“This e-guide is scheduled to be updated soon to include online registration information for the October 16 residential electronics collection event.

“To receive the CCES newsletter, go to the ‘Contact’ tab on the website and sign up. There may still be time gaps in this month’s electronic e-commerce event in Parkland.

  • Here is an intelligent question from a reader who makes the TV sound dumb:

“Who do I go to for training, education or home help to access the smart screen TV we bought three to four years ago? Although I have tried half a dozen times in the last three or four years, I have not been able to acquire the ‘smart’ skills.

Smart TV is a marketing word and a misnomer. The so-called “smart” section of the TV allows you to access programs from the Internet (Netflix, Amazon Prime, Hulu, etc.) without the use of an external adapter such as a rookie or Amazon stick.

Most modern TVs display Internet options as an option in their configuration menus. You will then need to open one or more accounts for multiple services. The TV remembers this and automatically enters the service each time they return.

Some TV stations also offer limited “free” advertising programs in addition to certain television broadcasts.

Every TV producer treats this differently, so it’s hard to get you through the stages. You will need to be able to visit the store that sold your TV or make an appointment.

  • Correction: In the last column I gave the wrong website to Bowers & Wilkins. It’s Sorry.

Rich Warren, who lives near the company, has been a longtime consumer of consumer electronics. Email him at


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