Globe uses technology to increase employee care during the epidemic

Recognized as one of the best workplaces in Asia, Globe has continued to increase employee motivation for the use of innovative programming innovation technology.

“Especially in this long-term health crisis, in conjunction with recent Omeron surgery, it is important for Globe to continue to listen to its staff and ensure their safety and well-being through easy-to-use, responsive and reliable digital interventions. Globe’s Chief Human Resources Officer, Giowo, said.

“We are fully aware that the overall safety of our employees must be a priority in order to deliver the best service and communication experience to our customers,” he added.

Globe has been named the Best Workplace of the Year at the 2021 Asia Corporate Excellence and Sustainability Awards (ACES) for its focus on empowering and empowering its employees.

In addition to Covid-19 comprehensive support packages, extended medical coverage, post-covide nursing therapy sessions and staff engagement sessions, Globe has focused on new technologies and applications that help employees adapt to new ways of working.

These include chatbots such as Digital Mediator for Disasters and Emergencies or DUDE, where public staff report symptoms and receive immediate help from the CVD-19 response team.

DUDE serves as a health and mental health center providing daily health check-ups and safety alerts. It also connects employees to the Globe Virtual Counseling Service Hopechat.


Another initiative is Chatbot Wanda, a recognized chatbook that allows employees to send special e-cards to each other, which also helps to promote globalization recognition as they work separately.

Recently, the company launched an employee virtual assistant, or EVA, AI-powered chatbot that can answer employees’ HR-related queries. For more complex questions or queries, Eva also serves as a portal for raising HR class tickets.


“If we have more than 8,000 employees nationwide, it is important to develop new technologies to facilitate and accelerate employee engagement – as we all have a culture of caring or nurturing. Malasakit Within the team and strengthening our signature Alagang Globe, ”said Jiao.

The use of chatbots and other technologies has helped to enhance the daily experience of employees. User Experience Design Manager Her Ramos said: “Our chatboards have helped our staff in many ways. Along with the epidemic, DUDE has truly proved that Globe is ready to take care of them if something goes wrong.

Ramos adds, “Wanda has made it easier and more creative to identify the people we work with, and it has made Eva more comfortable knowing about your benefits and getting the information you need. Having these boots will help you to improve your daily life in many ways. I know we can have more amazing experiences using these bots with a series of upgrades.

Last year, Globe adopted a more comprehensive approach to active employee engagement, relying on more digital devices due to the limitations of its new work environment. These include virtual learning and fitness sessions, talk shows, educational webinars, and podcasts.

Through these health and wellness initiatives, Globe reaffirms its commitment to the United Nations Sustainable Development Goals, including SDG No. 3, which is for the good health and well-being of all. The company supports the principles of the United Nations Global Compact and contributes to 10 United Nations Sustainable Development Goals.

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